Mello Insurance | Langham, SK
Full Time • Onsite — Hybrid • No Insurance Experience Required
The Opportunity
Mello Insurance is growing, and we’re looking for a Customer Service Representative to join our team.
This role sits right in the middle of our customer experience and day-to-day operations. You’ll help customers with questions, support our Insurance Advisors, look after administrative tasks and make sure things keep moving behind the scenes.
You don’t need to come to us as an insurance expert.
We can teach insurance.
What’s harder to teach is being organized, dependable, comfortable with technology and genuinely good at dealing with people.
If that sounds like you, keep reading.
What You’ll Do
You’ll be involved in a mix of customer service and administrative support, including:
- Responding to customer phone calls, emails and general inquiries
- Helping customers navigate their Mello account, documents and insurance processes
- Supporting Insurance Advisors with policy administration and follow-up
- Preparing, organizing and sending policy documents
- Following up on outstanding information from customers
- Assisting with billing and payment-related questions
- Updating customer and policy information in our systems
- Helping make sure emails, requests and tasks get to the right person
- Working with our online insurance platform and other digital systems
- Identifying issues and helping us improve the customer experience
- Pitching in wherever needed — because growing companies occasionally require a little bit of everything
Who We’re Looking For
Insurance experience is helpful, but it is not required.
We’re looking for someone who:
- Is friendly and comfortable talking with customers
- Communicates clearly by phone and email
- Is organized and pays attention to details
- Can manage multiple tasks without losing track of them
- Is comfortable learning new technology and software
- Takes ownership instead of waiting for someone else to solve the problem
- Works well independently but also enjoys being part of a team
- Is curious and willing to learn
- Wants an opportunity to grow rather than simply looking for the next job
Previous customer service, administrative, banking, financial services or insurance experience would all be considered assets.
Where This Role Can Go
This does not have to be the end position.
For someone interested in building a career in insurance, this role is a great place to start.
You’ll learn how policies work, how customers are serviced, how our online platform operates and how an insurance brokerage works behind the scenes.
If you want to take the next step, Mello will support you in working toward your insurance licence and developing into an Insurance Advisor role.
There is room to grow your responsibilities as your knowledge and experience grow.
Why Mello?
Mello was created to make insurance easier.
We use technology to allow customers to purchase and manage insurance online, but we still believe the people behind that technology matter.
We’re a growing company, which means things change. New products get launched. Systems get improved. Processes get rebuilt. Occasionally something that worked perfectly yesterday decides it has other plans today.
If you like learning, problem-solving and being part of building something rather than simply maintaining it, you’ll probably fit in well here.
Interested?
Send us your resume along with a short introduction telling us a little about yourself and why you think Mello might be a good fit.
We appreciate everyone who applies and will contact candidates selected for an interview.
Stay Mello.
